At Tic Toc Man we recommend your watch be serviced every 2-3 years.

Every 1-2 years any water resistance timepiece should be tested up to the recommended pressure in order to verify if the watch is sealed.

Yes, seals are made from rubber, with age and use they may deteriorate or harden, therefore at any given time the watch becomes not water resistant.

Water-resistance of a watch protects the movement from dust and moisture. Although It is the right of the owner to do how he pleases with his watch, we do strongly advise seals be changed. Even If the watch is not used in water, if dust or perfume moisture infiltrates a watch it may become costly to repair.

Once we are in receipt of the watch we aim to have quotation on movement repairs within 3-5 working days.

Once we have emailed the quotation to you, for each repair completion time may vary in accordance to the type of repair. Below is a guideline of completion time for each type:

Battery replacement – While you wait

Strap replacement – While you wait

Pressure test – While you wait

Bracelet repairs – Same day or next day (this may vary depending on the extent of repair)

Glass replacement – 1-2 days (this may vary depending on stock availability)

Dial Swaps- Next day (If needed urgently please request at counter)

Replacement seals – 2-3 days (this may vary depending on stock availability)

Bespoke straps- 1-2 weeks

Service- 3-4 weeks (this is an average timeframe may be shorter or longer, depending on completion dates and stock availability, our team always aim to help, if you require a watch to be ready before travel or special occasions please let us know and we will do our best to assist within reach)

Case refurbishments only –within a week

Once you have received the quotation from our customer service team, please let us know as soon as possible you wish to proceed and we will do our best to have the watch ready as soon as possible. If you require a watch to be ready before travel or special occasions please let us know and we will do our best to assist

At Tic Toc Man we aim to have your watch ready as quick as possible, in some occasions due to stock availability we may have to wait for parts to come in and can only complete the watch repair once parts received.

When we receive your watch:

At Tic Toc Man, once we receive a watch one of our members of staff will make a courtesy call or email confirming we are in receipt of the watch.

Sending out your watch to you:

Once repair has been completed, we understand that not all customers can reach our opening times (MON-FRI 09:30-17:30; SAT 12:00-17:00), we can send you your watch back to you by post, upon receipt of a request email with recipient address.

At Tic Toc Man our head watchmaker opens the watch pin points the problem and checks the seals, he will then quote on repair.

Tic Toc Man does not guarantee water resistance on older watches, watches that we have not pressure tested or that have failed the pressure test. On occasions some watches may have aftermarket bezels and cannot guarantee its resistance to pressure. We will inform costumer on completion.

Yes. At Tic Toc Man, all repairs and services are done in house. If we identify that we will not be able to source the correct part it may need, we will help guide the costumer to the correct place.

At Tic Toc Man, we do not take responsibility for postal errors. However, we suggest using Royal Mail First Class special delivery as we have never encountered any issues. This is our preferred method as it is extremely safe and insured.

At Tic Toc Man, we pride in having a group of watchmakers who have experience in a wide range of High street and Luxury Brands. Due to the vast range in watch movements it has not been possible to create a pricelist. At our counter, over the phone or email one of our members of staff can provide a guideline.

No, we don’t supply parts to the public.

In most cases watch batteries are replaced within 20 minutes.

At Tic Toc Man, we can remove or add links. If you have misplaced your watch links, please let us know we may be able to help source the original Link.